Return Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Something You may Need to Provide for a Return
At The Panda Gift, we strive to ensure your satisfaction with every purchase. If you need to return an item, please provide the following information to facilitate a smooth and efficient return process:
1. Product Condition
- Unused and Unworn: Items must be in their original, unused, and unworn condition.
- No Damage: The product should be free from any signs of damage or alteration.
- Original Tags: Ensure that all original tags are still attached to the item.
2. Original Packaging
- Packaging: Return the item in its original packaging, including any boxes, bags, or protective coverings.
- Accessories: Include all accessories, manuals, and parts that came with the product.
3. Purchase Record
- Order Number: Provide the order number associated with the purchase.
- Proof of Purchase: Include a copy of the receipt or email confirmation as proof of purchase.
4. Reason for Return
- Explanation: Clearly state the reason for the return to help us understand the issue and improve our products and services.
5. Personal Information
- Contact Information: Provide your name, email address, and phone number for communication regarding the return.
- Shipping Address: Include your shipping address for any exchanges or refunds to be processed correctly.
6. Return Shipping
- Return Shipping Method: Use a reliable shipping method with tracking to return the item to ensure it reaches us safely.
- Return Address: Send the item to the return address provided by our customer service team.
7. Additional Notes
- Special Conditions: If the product was marked as a final sale or has specific return conditions, ensure you adhere to those guidelines.
- Time Frame: Initiate the return process within the specified time frame mentioned in our return policy.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at thepandagift@outlook.com.
Please contact our Customer service at thepandagift@outlook.com to get the return address.